Refund policy

Last updated: November 10, 2026

At brebmnovia.shop, customers have 30 calendar days after delivery to request a free return, including when they change their mind.

Arrange your return

Contact rogadelacosty2@outlook.com with your order number, checkout email address, and the products being returned. A reason is optional for change-of-mind returns.

We will provide the correct return destination and a prepaid label or another shipping arrangement at our expense. Under our voluntary offer, please dispatch the goods within 14 days after receiving our instructions and keep proof of shipment.

Our correspondence address is not automatically a return warehouse. Contacting us ensures correct routing; statutory cancellation does not depend on our approval.

Preparing the goods

Please include supplied accessories and use protective packaging suitable for transport. Original packaging is appreciated where reasonably available.

You may unpack and reasonably inspect your purchase. Missing original packaging alone does not remove statutory rights. Damage caused by misuse may affect eligibility under our voluntary offer, subject to applicable law.

Costs and reimbursement

We cover return shipping and charge no restocking or return handling fees.

For a complete order return, we reimburse the goods and standard outbound delivery. For a partial return, we reimburse the returned goods and any delivery charges refundable by law.

We do not retrospectively charge shipping because the retained merchandise falls below our free-shipping threshold.

Damaged, faulty, or incorrect products

Contact us if your goods arrive damaged, defective, incomplete, or different from your order. Explain the issue and include photographs if reasonably available.

We will arrange an appropriate repair, replacement, or refund and pay necessary shipping costs. The voluntary 30-day period does not shorten mandatory product remedies.

Refund processing

We review returns and issue applicable refunds promptly after receiving the goods or return evidence, as required by law. Refunds go to the original payment method.

After issuance, refunds are generally expected to appear within 3–7 business days, depending on your bank or payment provider. Mandatory deadlines take priority. Contact us if the funds have not appeared after seven business days.

Cancellations and exchanges

Email us immediately to request cancellation before dispatch. If the order has already shipped, available return and statutory cancellation rights remain applicable.

Exchanges depend on stock. Where appropriate, we can help arrange a return followed by a separate purchase.

UK cancellation rights

For most online goods purchases, UK customers may cancel without a reason within 14 days after delivery and return the goods within another 14 days.

We reimburse without undue delay. Unless we offer collection, we may wait for the goods or return evidence, whichever arrives first, and reimburse within 14 days of that event. If we offer collection, reimbursement is due within 14 days of cancellation.

Standard delivery is refundable; optional premium supplements need not be refunded unless legally required. A lawful deduction may apply for handling beyond necessary inspection. Return shipping remains free. Our 30-day offer supplements these rights. UK returns guidance

Optional cancellation form

Send this notice to rogadelacosty2@outlook.com:

I give notice that I cancel my contract for the following goods:
Order number:
Goods:
Date ordered / received:
Customer name:
Customer address:
Date:
Signature, only for a paper submission: