Shipping policy

Last updated: November 10, 2026

This policy explains order processing and delivery for brebmnovia purchases.

Destinations and rates

We serve supported addresses in the United States and United Kingdom. Available destinations and restrictions are displayed before payment.

Shipping charges do not count toward the qualifying merchandise subtotal. Equivalent currency thresholds, when offered, are disclosed before purchase.

Processing and transit

Orders normally require 2–3 business days after payment confirmation for processing. Business days are Monday through Friday, excluding applicable U.S. public holidays.

Estimated transit is 20–45 calendar days after dispatch. Processing time is additional.

Delivery arrangements are disclosed before purchase, and agreement to delivery beyond 30 days is obtained where applicable. UK distance-selling guidance

Delayed shipments

If we cannot dispatch within the promised period, we will notify you, provide an updated estimate, and explain cancellation and prompt refund options. We obtain consent to delays where required; otherwise, we cancel and refund as applicable. FTC delivery guidance

If your delivery window has passed, contact us. We will investigate and arrange an appropriate remedy. Carrier investigations do not extend statutory deadlines or remove cancellation rights.

Tracking assistance

After dispatch, email rogadelacosty2@outlook.com with your order number and checkout email address to obtain tracking details.

Carrier scans may take time to appear after label creation.

Taxes and customs

Applicable sales taxes, VAT, import duties, and necessary customs clearance charges are included in the disclosed price or paid by brebmnovia.

Customers do not pay these charges beyond the checkout total. Contact us about unexpected carrier payment requests so we can arrange payment or reimbursement.

Lost or damaged deliveries

A parcel lost in transit qualifies for a free replacement. You may choose a refund instead; a refund is also available if replacement is unavailable.

A tracking scan marked “delivered” does not automatically prevent a missing-parcel claim. We will review the circumstances with you.

For damaged, incorrect, or incomplete goods, describe the problem and provide photographs if reasonably available. We arrange the appropriate remedy and cover necessary shipping.

Address corrections

Contact us immediately if delivery details need changing. We will attempt corrections before dispatch.

Any reasonable additional redelivery cost caused by incorrect customer-provided details will be explained and agreed before charging. We cover costs arising from our own errors.

Shipping support: rogadelacosty2@outlook.com